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Privacy policy

1. Who is the controller of personal data?

The Administrator can be contacted by email at For all matters relating to the processing of personal data and the exercise of rights related to data processing, you can also write to our designated Data Protection Officer at the following email address:

2. How can you contact us for more information about the processing of your personal data?

The administrator of the data provided by the User is Relivent sp. z oo of headquartered in Warsaw, 35 Artyleryjska St., 03-276 Warsaw, entered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw, XIV Economic Department under KRS number 0000997239, NIP: 524-295-28-24, (hereinafter "Administrator").

3. What is the purpose and legal basis for processing your personal data?

The controller may process personal data:

1. on the basis of your consent, in which case your personal data will be processed for the purpose for which the consent was given. A detailed description of the purpose is provided at the time of collecting consent. On you can give your consent for data processing in connection with:

a) enrollment in the Reserved List - data is processed to send information about the availability of additional ticket pools or additional dates of Relivent events;

b) Newsletter signup - data is processed for the purpose of sending the newsletter; c) creation of an account on - data is processed for the purpose of creating and maintaining an account on relivent.e

c) submitting a contact form - the data is processed in order to make contact or provide information in connection with the submission of the contact form The legal basis for the processing is Article 6(1)(a) of the RODO ( i.e. the data subject has consented to the processing of his/her personal data).

for the purpose of processing a submitted order concerning tickets available for purchase on The legal basis for the processing is Article 6(1)(b) RODO ( i.e. the processing is necessary for the performance of a contract to which the data subject is a party, or to take action at the request of the data subject prior to entering into a contract).
Due to the restrictions being implemented in connection with the epidemiological threat, both the purchase of a ticket and attending the event itself may involve additional requirements. In some cases, tickets may be available only to people who declare that they are vaccinated against COVID-19 and show a COVID-19 vaccination certificate or other document required by law before entering the event. Vaccination information may also be printed on the ticket, at the discretion of the event organizer. Detailed information can be found on the page of the event in question, although due to changes in applicable regulations, strictures and requirements may change between the day of ticket purchase and the day of the event. Administrator of personal data processed in the above scope is each time the organizer of a given event.

3. necessary for the purposes arising from the legitimate interests pursued by the Administrator, i.e. for the purpose of processing possible claims or complaints, for the purpose of responding to contact taken by the customer, for the purpose of resolving technical problems, for the purpose of taking care of the quality of services provided and for analytical and statistical purposes, as well as for direct marketing. The legal basis for the processing is Article 6 (1) para.(f) RODO (i.e., the processing is necessary for the purposes of the legitimate interests pursued by the controller).

4. on the basis of their consent to receive a personalized Newsletter, i.e. tailored to individual interests, are subject to profiling in order to determine individual preferences and present an adequate Relivent offer to such persons. The basis for processing is this consent. The basis for processing is the consent given. Profiling includes data on preferences regarding the type of events for which tickets are selected on and allows to send newsletters corresponding to the above interests of recipients of personalized Newsletters. Relivent has implemented appropriate measures to protect the rights, freedoms and legitimate interests of the data subject.

5. Do you have to give us your personal information?

Provision of personal data is voluntary, but necessary for the purposes indicated above.

6. How long do we keep your personal information?

The Administrator will not keep personal data longer than necessary to achieve the purposes for which the data was collected or longer than is required by law. Depending on the legal basis for processing, your personal data will be stored: based on your consent - personal data will be processed until you withdraw your consent or the purpose for which it was obtained ceases, whichever event occurs first.on the basis of the concluded contract - personal data will be processed until the statute of limitations for claims under the contract.on the basis of a legitimate interest pursued by the controller - until it is fulfilled or until you object to such processing, unless there are legitimate grounds for further processing.

7. What rights do you have in relation to the processed data?

Under the terms of the RODO, you have the right to request from the Administrator access to your data and the right to request rectification, erasure or restriction of its processing. Upon your request, the Administrator will provide you with a copy of the personal data subject to processing, and the Administrator may charge a reasonable fee based on administrative costs for any further copies you request.If your personal data is processed on the basis of consent, you have the right to withdraw it at any time. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal. To withdraw your consent, please provide such information to the e-mail address the extent that your data is processed by automated means for the purpose of entering into and performing a contract or processed on the basis of consent - you also have the right to data portability, i.e. to receive your personal data from the controller, in a structured, commonly used machine-readable format. You can send this data to another data controller.

If your data are processed on the basis of legitimate interests pursued by the Administrator, you have the right to object at any time, for reasons related to your particular situation. If your personal data are also processed for direct marketing purposes, you have the right to object to the processing of your personal data to the extent that the processing is related to such direct marketing, at any time and without stating a reason.

You also have the right to lodge a complaint with the supervisory authority in charge of personal data protection (President of the Office for Personal Data Protection).

To exercise the above rights, contact the data controller or the data protection officer. Contact information is indicated above.

8. Who can be the recipient of your data?

We share your personal data only with those entities that need to have access to it so that we can guarantee quality service. The data is processed on the basis of a contract with the Administrator and only on the Administrator's instructions. We do not share your data with any external entities for their own use - only for the performance of our services. All partners who process our users' personal data ensure data security and fulfill all data protection obligations.

Recipients of personal data may be entities that provide accounting, marketing, IT, legal services to the Administrator, entities that support the Administrator in the provision of services and provide services related to the operation of events, as well as IT system providers, telecommunications operators. In the case of data of persons who have purchased tickets for events, the recipients of the data may also be the organizers of these events. In addition, personal data may be disclosed to competent authorities authorized under applicable laws.Your data may also be transferred for marketing purposes to event organizers, but only on the basis of your consent.

Cookies Policy

When you visit our sites (including mobile sites or mobile applications), we and third parties may collect information through "cookies" and other technologies (for simplicity, we refer to all such technologies as "cookies").

When you visit our sites, create an account or purchase tickets, you consent to our and third parties' use of cookies in accordance with your cookie settings. You can use the Cookie Consent Tool to change at any time your preferences. Information regarding the use of your personal information is outlined in our Privacy Policy.

What are cookies?

A cookie is a small text file containing a small amount of information that is stored on a user's computer via a web browser so that a website can remember a particular user.

The length of time a cookie remains on a user's computer depends on whether it is a persistent or session cookie. Session cookies are temporary cookies that remain on a user's computer until the user leaves the site. Persistent cookies remain on the user's computer after browsing until they expire or are deleted.

A pixel tag sometimes referred to as a beacon is an invisible image with a line of code placed in an email message or on a website. Cookies can be divided into own cookies and third-party cookies. "Proprietary cookies" are cookies that Relivent places on your device, while "Third-party cookies" are cookies controlled by other parties that are placed on your device when you visit our website. For example, we use Google Analytics cookies to collect information about user experience on our website.

What are cookies used for?

Cookies can be divided into the following categories: strictly necessary for the use of the site, analytical, functional and advertising cookies.

More information about each category is presented below.

Basic cookies

e cookies are essential to the operation of our site. They enable users to navigate the site and use its features. Without these cookies, essential services such as access to secure areas cannot be offered.

For example, it would be impossible to keep a user logged in while visiting the site. Without these cookies, the site would "forget" the user and it would be necessary to constantly repeat the login. When purchasing tickets, the cookies ensure that the user is constantly using his or her shopping cart as he or she proceeds to checkout.

Analytical cookies

These cookies collect information about how you use our site, for example, the pages you visit most often or how you navigate between links. The information collected on our open site is combined with information about how other people use the site and together form aggregated statistics. When you log in to the customer portal, we may associate information from cookies with your account. In general, cookies of this kind provide us with analytical information about how our site works and how we can improve it.

Functional cookies

These cookies can be used to remember your choices and customize the operation of the site to provide you with enhanced features and content. For example, these cookies can be used to remember usernames (but not passwords), remembering changes in text size, fonts and other page elements that the user can customize.

Advertising and marketing cookies

These cookies are used to deliver advertising and marketing content tailored to you based on your browsing, purchases or interests. We use cookies of this type in conjunction with third-party organizations that provide tools that allow us to group users to target specific content and advertising.

If, for example, you browse our sites or apps, add tickets to your shopping cart or complete a purchase, you may see ads for these or similar events as a result. This may include Facebook ads, Google search results, or an email we send reminding you of tickets that are in your shopping cart all the time. All third parties we work with adhere to industry standards for online behavioral advertising and ensure that you are not personally identified and can opt out of receiving such information in the future.

How to manage cookies from this website

In addition to our Cookie Consent Tool, most browsers allow you to manage your cookie preferences, e.g. your browser can notify you when a new cookie is saved, or you can turn off all cookies altogether. If you choose to disable or delete all cookies, some sites will not work because they use cookies to provide users with the desired service.

If you choose to disable or delete cookies, some sites will not work because they use cookies to provide users with the service they request (see Cookies Strictly Required for Site Use, above). If you do not agree with our and third parties' use of cookies (such as pixel tags) in our e-mails, the best solution is not to download images when viewing our e-mails. In other words, display only the text of the e- mail. Some web browsers and email clients, such as Gmail, have settings or extensions to disable/block such cookies.

Changing browser settings

You can change your browser settings to restrict the cookies that are allowed. These settings are usually available in your browser's options or preferences menu.